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Data-Protection

Privacy Policy

The protection of your personal information such as your name, email address and IP-address (designated as “personal data”) is an important matter for us. Therefore, we operate this platform and the services provided by us on it in accordance with valid data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the Federal German Data Protection Act (BDSG).

We clarify below how we handle your personal data in this context.

  1. Who is the Data Controller? Who is the Data Protection Officer?

    Responsibility for this platform lies with
    NETZSCH Pumpen & Systeme GmbH
    Geretsrieder Straße 1
    84478 Waldkraiburg

    The contact details of our Data Protection Officer are stated below:
    Dr. Georg Schröder, LL.M., Rechtsanwalt/Datenschutzbeauftragter
    legal data Schröder Rechtsanwaltsgesellschaft mbH
    Prannerstrasse 1
    80333 München , Deutschland
    Tel. +49 89 954 597 520
    E-Mail: [email protected] | [email protected]

    1. When you register on our platform
      Registration on our platform requires your personal data, such as your email address, to be processed. This processing is required for the registration and creation of the customer account and/or sub-account.

      Legal basis
      We process your personal data to initiate, implement and execute the relevant use agreement.

    2. When you use our platform or contact form
      The provision of our platform requires your personal data, such as your email address, to be processed. This processing is required so that the content (including its functions) displayed on this platform can be retrieved and also for IT security measures. You have the opportunity to contact us via our contact form. For this purpose we collect those personal data that you transmit to us as part of the administration and also those details you input in the contact form.

      1. Legal basis
        We process your personal data for the provision of this platform and for communication via this platform on the basis of our overriding legitimate interest. In order for us to provide this platform, for technical reasons we must process certain items of personal data (e.g. IP-address). We have to handle your personal data for the purpose of your communication with us.

      2. Consideration of interests
        Within the context of the requisite considerations of interests we have assessed both your confidentiality interest and our interests in the provision of this platform and the establishment of contact. Here your confidentiality interest is secondary. Otherwise, we would not be able to provide this platform for you or respond to your contact query.

      3. Recipient categories
        We use service providers to provide our platform. For this purpose we transmit personal data to these service providers. These service providers are contractually obliged by us to handle personal data with the same due diligence as we do ourselves. Furthermore, these service providers sometimes process personal data outside of the EU/EEA (see the Section “Data transfer to third countries” below). For this purpose we transmit personal data to this service provider. This service provider is contractually obliged by us to handle personal data with the same due diligence as we do ourselves.

    3. When you conclude a contract online
      You can conclude contracts online on our platform or in our webshop. For this purpose we collect those personal data that you enter in the relevant contractual form.

      1. Legal basis
        We process your personal data to initiate, implement and execute the relevant contract.

      2. Recipient categories
        We transfer personal data to other companies in our corporate group for the performance of the contract and to service providers within the context of the service provision. You can find an overview of the members of our corporate group at the following website:
        https://www.netzsch.com/de/standorte

      3. Mandatory details
        The fields marked with * are mandatory fields in the respective online contractual form. These personal data are required to conclude a contract. If you do not enter these personal data we are not able to conclude the respective contractual relationship.

    4. If you permit the use of cookies and analysis tools in your browser
      We use cookies and analysis tools in the provision of our platform. Some of the providers we use also process your personal data outside of the EU/EEA (see the Section “Data transfer to third countries” below).

      Cookies are used on our platform. Cookies are data files stored by a webserver on the user’s device (e.g. computer, smartphones, tablet). When our platform is called up again with the same device these are returned either to our platform (“first-party cookie) or to another website to which the cookie belongs (“third-party cookie”).

      Disabling the cookie function in your browser does not restrict the use of our platform and the services offered.

      The legal basis for the use of technically required cookies/identifiers (including cookies/identifiers that are required to fulfil our contract with users who have logged into our service) constitutes our legitimate interest. The storage of information in your terminal device or access to information already stored on your terminal device is absolutely essential so that we can provide the telemedia service you as a user expressly desire (§ 25 (2) No. 2 TTDSG).

      Otherwise, the legal basis is generally your consent if no specific legal basis is specified below. You may revoke your consent at any time, e.g. by deleting the cookies set on your device via the browser settings. Please note that for technical reasons this procedure only refers to the device that is actually used.

      You can also prevent the capture and processing of your personal data by disallowing storage of cookies from third-party providers on your device, by using the “Do Not Track” function of a supported browser, by disabling the execution of script code in your bowser or by installing a script blocker such as NoScript (https://noscript.net/) or Ghostery (https://www.ghostery.com) in your browser.

      1. Use of the Usercentrics Consent Management System
        We use the company Usercentrics to enable consent management on our platform and within the framework of our online services.

        Legal basis
        The processing of your personal data within the context of our use of the Usercentrics Consent Management System is carried out on the basis of our overriding legitimate interest.

        Consideration of interests
        Within the context of the requisite considerations of interests we have assessed both your confidentiality interest and our interests in the use of the Usercentrics Consent Management System. Here your confidentiality interest is secondary. Otherwise, we would not be able to use the Usercentrics Consent Management System.

        Recipient categories
        We use Usercentrics as the Processor. For this purpose, we transmit personal data to Usercentrics. Usercentrics is contractually obliged by us to handle personal data with the same due diligence as we do ourselves.

        You can read the Privacy Policy of Usercentrics here: https://usercentrics.com/privacy-policy/#toggle-id-2

      2. Use of Google Analytics
        On our platform we use Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

        Google Analytics uses cookies, i.e. text files that are stored on your device and which allow your use of our platform to be analysed. The information generated by the cookie about your use of this platform will generally be transmitted to and stored by Google on one of its servers in the USA. However, through activation of IP anonymisation your IP address will be truncated beforehand by Google within Member States of the European Union or in other signatories to the Agreement on the European Economic Area.

        The full IP address will only be transmitted to a Google server in the USA and truncated there in exceptional cases. On our instruction Google will use this information to analyse your use of the platform, to compile reports on platform activities and to provide us with other services related to use of the platform and the internet. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with any other Google data.

        You may prevent cookies from being stored by setting your browser software accordingly; however, we do point out in this case that where applicable, not all functions of this platform will be capable of being used to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the platform (including your IP address) for Google as well as the processing of these data by Google by downloading and installing the browser plugin available at the following link:

        https://tools.google.com/dlpage/gaoptout?hl=de

        You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this platform: Disabling Google Analytics

        You can find an overview of which data Google collects here: https://privacy.google.com/businesses/adsservices/

  2. How long do we save your personal data for?
    We delete your personal data when the respective purpose for their storage no longer applies and there is no statutory retention regulation.

  3. International data transfer
    In some cases personal data are transferred to recipients in third countries (see the relevant note in the context of our Privacy Policy). Third countries are countries which are outside the EU and the EEA. The USA is also one of these third countries.

    The USA does not have a level of data privacy that is comparable to Europe. It is possible in particular that government agencies can access personal data without our knowledge. Legal action may not have a promising outcome.

    The legal basis for such a data transfer is in essence your consent (GDPR Art. 49 (1) Sentence 1 (a)) or a respective contractual fulfilment (GDPR Art. 49 (1) Sentence 1 (b)). Wherever possible we conclude EU standard privacy clauses with our service providers. For more information visit: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de

  4. What rights do you have as a data subject?
    Please refer to the above contact data to exercise your rights and to revoke your consent.

    1. You have the right at all times to request information about all your personal data that we process.

    2. Should your personal data be incorrect or incomplete, you have the right to rectification and completion.

    3. You can request the erasure of your personal data at any time unless we are under the legal obligation or entitled to continue processing your data.

    4. In the event of statutory pre-requisites you may demand the restriction of processing of your personal data.

    5. In the event of statutory pre-requisites you may demand the restriction of processing of your personal data.

    6. If the data processing is performed on the basis of your consent or within the context of a contract, you have the right to transfer the data supplied by you provided that this does not adversely affect the rights and freedoms of other persons.

    7. If we process your data on the basis of a declaration of consent, you have the right to revoke this consent at any time with future effect. Processing performed prior to such objection shall remain unaffected by the revocation.

    8. You also have the right to lodge a complaint with a supervisory authority for data protection if you are of the view that the data have been processed in violation of applicable law.

    We will notify all recipients to whom we have disclosed personal data of any rectification or erasure of your personal data or restriction of the relevant processing, unless this proves impossible or involves a disproportionate effort. We shall inform you of the recipients relevant to you if you request this.

  5. In which context do we compile automatic profiles?
    No automatic profiles are compiled.

  6. Data security
    We take appropriate technical and organisational security measures to protect the personal data processed by us against accidental or intentional manipulation, loss, destruction or from unauthorised access.